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Privacy policy

At Myozone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or providing us with your personal information, you consent to the terms outlined in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary for providing you with our services. The types of personal information we may collect include:

  • Personal details: Name, address, phone number, email address

  • Health information: Medical history, injuries, current treatments, medications, and any other information related to your physical health required for your treatment

  • Payment details: Credit card information (only processed through secure payment systems)

We will collect your personal information through forms, consultations, phone calls, emails, and other interactions. If you choose not to provide certain information, we may not be able to provide you with our services.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To provide you with myotherapy treatments and related services

  • To communicate with you regarding appointments, treatment plans, and follow-up care

  • To process payments and handle billing

  • To comply with legal or regulatory requirements

  • To maintain records of your treatment for ongoing care and safety

We will only use your personal information for the purposes it was collected, or for purposes that are reasonably related to our services, unless we obtain your consent to use it for another purpose.

3. Disclosure of Personal Information

We will not share, sell, or trade your personal information with third parties, except in the following circumstances:

  • With your consent: We may disclose your information to third parties when you give us permission, such as when referring you to a medical specialist or allied health provider.

  • Service providers: We may share your information with trusted third-party service providers who help us run our business (e.g., payment processors, IT providers). These providers are required to safeguard your personal information in accordance with this Privacy Policy.

  • Legal requirements: We may disclose your personal information if required by law, such as to comply with court orders, subpoenas, or other legal obligations.

4. Storage and Security of Personal Information

We take reasonable steps to ensure that your personal information is secure and protected from misuse, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure storage systems for paper and electronic records

  • Encryption of sensitive payment details

While we strive to protect your information, please note that no security measure is completely foolproof, and we cannot guarantee the absolute security of your personal information.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you wish to access, correct, or update any information we hold, please contact us at the details provided below. We will make every reasonable effort to ensure your personal information is accurate and complete.

If you believe that any of the information we hold is incorrect, incomplete, or inaccurate, please notify us, and we will take reasonable steps to correct it.

6. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements for record-keeping. Once your personal information is no longer required, we will securely destroy or de-identify it.

7. Children’s Privacy

Children under 16 must have the consent of a parent/guardian to provide their personal information.

8. Third-Party Links

Our website or communications may contain links to third-party websites. This Privacy Policy applies only to information collected by us. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing any personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our website, and the updated Privacy Policy will be effective immediately upon posting. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us directly.

11. Transfer of Information in Case of Business Sale

In the event that Myozone is sold or merged with another business, your personal information and any records of services provided may be transferred as part of the sale or merger. The new business owner will be bound by this privacy policy, or they will implement their own privacy policy that ensures your information is protected in a manner consistent with the Australian Privacy Principles (APPs).

We will notify you if your personal information is transferred as part of a business transaction, and you will have the opportunity to review and consent to the transfer. You may also contact us directly to update your information or request its deletion prior to the transfer.

Cancellation Policy and Gift vouchers Terms and Conditions

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  1. Cancellation Policy:

    • We require a minimum of 24 hours' notice for appointment cancellations or rescheduling. Cancellations must be made by calling, texting, or emailing our business directly. If you cancel via social media or other platforms, your cancellation will not be considered valid.

    • A 50% fee of the scheduled service cost will be charged if a cancellation is made less than 24 hours before the scheduled appointment.

  2. No Show Policy:

    • If you fail to show up for your scheduled appointment without providing prior notice, a 100% fee of the scheduled service cost will be charged.

  3. Confirmation Messages:

    • We may send a confirmation text or email prior to your appointment. Please note that not replying to a confirmation message is not considered a cancellation. If you wish to cancel or reschedule, you must contact us directly by calling, texting, or emailing the business.

  4. Why This Policy Is Important:

    • We understand that life can sometimes be unpredictable, and we are committed to being as flexible as possible. However, as a small business, missed appointments significantly impact our operations, especially since there are other clients on a waiting list who could have taken the appointment slot.

    • No-shows and late cancellations result in lost revenue and prevent us from offering appointments to other clients who may be waiting for availability. This policy is designed to help us continue providing excellent service and fairness to all clients.

  5. Waiting List:

    • If you need to cancel an appointment with less than 24 hours' notice and we are able to offer the appointment to someone from our waiting list, we will waive the cancellation fee as a gesture of goodwill. However, we cannot guarantee this and encourage clients to respect the 24-hour notice period.

  6. Payment Method for Cancellations and No Shows:

    • Cancellation fees and no-show fees will be invoiced to the client and must be paid within 7 days to avoid further action. If you have any concerns about these charges, we encourage you to reach out directly so we can discuss potential solutions.

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    • Gift Voucher Terms and Conditions

  7. Expiry Date: All gift vouchers are valid for a period of 3 years from the date of issue. After this period, the voucher will no longer be valid, and no extensions will be granted.

  8. Non-Transferable and Non-Refundable: Gift vouchers cannot be exchanged for cash, refunded, or redeemed for cash. The value of the voucher can only be used towards services or products offered by our business.

  9. Private Health Fund Restrictions: Gift vouchers cannot be used in conjunction with any private health fund claims. If the treatment is eligible for reimbursement from a health fund, the voucher cannot be applied to the cost of the treatment.

  10. Use of Voucher for a Different Treatment: If a gift voucher was purchased for a specific treatment at a particular price, it may be used for another treatment or service, provided the voucher value is sufficient to cover the new treatment. In the event that the price of the new treatment exceeds the value of the voucher, the client will be required to pay the difference.

  11. No Cash Value: Gift vouchers hold no monetary value and cannot be used to pay for products or services other than those available through our business. No change will be given if the voucher value exceeds the cost of the treatment or service.

  12. Lost or Stolen Vouchers: We are not responsible for lost or stolen vouchers. We recommend that you keep your gift vouchers in a safe place

Additional Policies

  1. Punctuality: We kindly ask that you arrive on time for your scheduled appointment. Arriving late may result in a reduction in the length of your treatment, and the full appointment fee will still be charged.

  2. Health and Safety: We prioritize your health and safety. If you are feeling unwell or exhibiting symptoms of illness (such as fever, cough, or cold), we ask that you reschedule your appointment. We do not charge any cancellation fee if the cancellation is due to health concerns, but we do require notice as soon as possible.

  3. Treatment Suitability: In some cases, we may need to carry out a consultation prior to the treatment. This ensures that the treatment is appropriate for your needs, and we may recommend rescheduling or adjusting your service based on our professional assessment.

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